Class Policies and Package Terms and Conditions

📜 IMPORTANT GROUP CLASS POLICIES & PACKAGE TERMS

Please read all terms carefully before purchasing any package. These terms are subject to periodic updates. In case of any dispute, the most recent version published on this page shall prevail.
Last updated: SEP 15th, 2026

🧘🏻 CLASS TERMS

1. Late Arrival Policy 🕐 Students arriving more than 10 minutes late will not be permitted to enter the classroom to avoid disruption. We recommend arriving at least 10 minutes early to prepare.

2. Cancellation Policy 📅 Cancellations made less than 24 hours before class will be considered Late Cancels, and the corresponding class credits will be deducted. To reschedule to another class on the same day, please arrange via WhatsApp. Late cancellations cannot be waived unless a sick leave certificate dated the same day as the lesson is submitted on the lesson day itself. Applications made after the lesson day, or supported by attendance Certificates / or any other reason, will not be accepted.

3. Booking Schedule & Window ⏰ Daily booking slots open at 10:00 PM for upcoming classes. Classes can be booked up to 31 days in advance via the Senses Studio App.

4. Liability Waiver Requirement ✍️ Students who have not signed the Liability Waiver on the Senses Studio App will have their bookings automatically canceled without prior notice.

5. Class Schedule & Instructor Changes 🔄 Class schedules, types, and instructors may be adjusted based on operational needs. Changes will be notified via email, and the final schedule will be as displayed on the Senses Studio App.

6. Personal Belongings 👜 All personal belongings (including but not limited to shoes, clothing, bags, yoga mats, electronic devices and valuables) are brought into the studio and its premises at the member's / participant's own risk. The studio does not accept any responsibility or liability for any loss, theft or damage to personal property, whether items are left in open areas, reception, shoe racks, changing areas, lockers or any other part of the premises, except to the extent that such liability cannot be excluded under applicable law. Members and participants are advised not to bring valuables to the studio and to ensure that all personal items are kept safely with them at all times.

7. Class Arrangement under Adverse Weather 🌧️

• Typhoon Signal No. 8 or above: Once issued, all subsequent classes are cancelled until further notice.
• Black Rainstorm Signal: Once issued, all subsequent classes are cancelled. Classes scheduled to start two hours after the warning is lifted will resume as normal (e.g., if lifted at 5:00 PM, classes at or after 7:00 PM proceed; a 6:30 PM class remains cancelled).
• Typhoon Signal No. 1 / 3 / Amber / Red Rainstorm / Thunderstorm Warning: All classes proceed as usual. For cancellations within 24 hours, credits will be deducted unless same-day medical proof is provided.

💳 PACKAGE TERMS

1. Non-Refundable & Non-Transferable 🔒 All payments (trial classes and packages) are final—no refunds or transfers unless specified below.

2. Waitlist Policy ⏳ Each class has 5 waitlist spots. If a spot becomes available, you will be notified via email/SMS at least 6 hours before class starts. If you decide not to attend, please cancel your waitlist spot at least 24 hours before the class via the app. Cancellations made after being moved off the waitlist into a class within 24 hours of class commencement will be considered Late Cancels.

3. Extension for Special Circumstances 🩺 Extensions are only considered for health reasons (e.g., injury) with valid written proof (e.g., doctor's note). No refunds will be issued. Requests must be submitted before the package expires. Active yoga packages may be transferred to a friend or extended in validity. Note: Only these two arrangements are available; no refunds will be issued. For pregnancy, please refer to the Pregnancy Policy section below.

4. Paid Extension Options 💰 If no active package exists, extensions require advance payment via WhatsApp:

• HK$500: Extend by 1 month (one-time).
• HK$800: Extend by 2 months (one-time).

1. Unauthorized Account Sharing 🚫 Sharing accounts or allowing others to use your credits will result in immediate cancellation of remaining credits without refund or notice.

2. Package Activation Date 📅 Packages take effect from the date of the first booked class (e.g., if your first class is August 22, the package validity begins on that date).

3. Credit Transfer 🔄 If you have unused credits from an expiring package and another active package, you may transfer up to 3 Yoga Classes / 3 Pilates Classes to the new package. (Trial Pass is non-transferable). Only active packages can be rolled over; expired packages cannot be rolled over.

4. Flight Ticket Extension Benefit (2026 Only) ✈️ Present a valid flight ticket (unused, in your name, departing by December 31, 2026) to extend an active package:

• Extension period: Based on trip duration (e.g., 4-day trip extends by 4 days; 20-day trip extends by up to 14 days).
• Maximum: 14 days per request, with a limit of 2 requests per year.
• How to apply: Submit proof via WhatsApp (9881 0801) before departure.
• Conditions: Ticket must show your name and be unused. Not applicable for completed trips or non-flight travel. Benefit expires December 31, 2026.

1. Promotional Offers & Pricing 📢 Promotional offers and prices are subject to change based on different marketing campaigns and business strategies. We do not guarantee that any specific offer represents the lowest price, nor do we provide compensation or adjustments for past or future price differences.

🤰 IMPORTANT PREGNANCY POLICY FOR ALL MEMBERS & PACKAGE HOLDERS

Please read this section before booking any class if you are pregnant.

CLASS ELIGIBILITY

1. Notify Us Proactively 📢 Students are required to inform the studio of their pregnancy as soon as they are aware of it, before attending any further classes. Please notify us via WhatsApp (9881 0801).

2. Eligible Window: 12–32 Weeks 📆 We can only accept students between 12 and 32 weeks of pregnancy. Before 12 weeks or after 32 weeks, no classes can be arranged, including private classes. Bookings will stop once you pass 32 weeks.

3. Proof of Pregnancy Weeks Required 📄 Our team must verify your weeks against a document showing your EDD or weeks of pregnancy — a doctor's note or ultrasound report. Verbal confirmation alone cannot be accepted.

4. Pregnancy Declaration Form 🩺 Separately from the above, you will be asked to complete our Pregnancy Declaration Form before your first class. It covers your pregnancy stage, any complications or high-risk conditions, and your acknowledgement of the risks involved. This applies to both new and existing members.

5. Available Class Types 🤸🏻♀️ Between 12 and 32 weeks, you may book 1:1 Private Classes or Specialized Pre-natal Pilates Classes only.

6. Group Classes Not Permitted 🚫 Group class sign-up is strictly prohibited at any stage of pregnancy, across all locations. Reception cannot grant exceptions on the day. This is a safety measure — in a group setting, your teacher cannot give your pregnancy the individual attention it requires.

PACKAGE ARRANGEMENTS

Members holding a package or monthly pass may choose one of the following. No refunds will be issued.

1. Convert to a Private Package 🔄 Your existing package can be converted to private classes, calculated according to the remaining value of your package (not class-for-class). We will confirm the exact number of private sessions before you decide.

2. Package Extension 📅 Your package currently in use may be extended by a fixed 15 months.

3. Monthly Pass Suspension ⏸️ Your monthly pass may be suspended for up to 15 months. You may end the suspension and resume classes earlier at any time — just let us know via WhatsApp.

4. Transfer Credits to Another Member 🎁 If you plan not to return to classes, all remaining credits in your account may be transferred to another member. We will need their member ID or mobile number. The package retains its original validity, which is not reset.

▫️ If you feel unwell, dizzy, breathless or notice a racing heartbeat during class, stop and tell your teacher immediately. ▫️ Your teacher will offer modifications, and you are welcome to rest at any point. ▫️ Your pregnancy is treated confidentially and shared only with your teacher and the admin staff arranging your classes.

WHAT SHOULD I DO NOW IF I AM PREGNANT? 📝

1. Tell us as soon as you know — message us on WhatsApp (9881 0801).
2. Send us proof of your weeks — a doctor's note or ultrasound report.
3. Complete our Pregnancy Declaration Form — we will send this to you. It covers any complications or high-risk conditions.
4. Cancel any group classes you have already booked — group classes are not available during pregnancy.
5. Choose your package arrangement — convert to private, extend your package, suspend your monthly pass, or transfer your credits.
6. Keep us updated as your pregnancy progresses, or if your condition changes.

📜 IMPORTANT PRIVATE CLASS POLICIES & TERMS

▫️No refund allowed for fees paid. ▫️ Please arrive at least 10 minutes before your appointment start time. ▫️Please bring your own non-slip socks. ▫️Private Class includes the use of reformers, other equipment might be used too depending on teachers qualification. ▫️Re-scheduling/Cancellation: Please notify us by WhatsApp 24 hours in advance. If less than 24 hours notice is given, the payment for that class will be forfeited, unless a sick leave certificate dated the same day as the lesson is submitted on the lesson day itself. Applications made after the lesson day, or supported by attendance Certificate / or any other reason, will not be accepted. ▫️Adverse Weather Conditions: Confirmed class schedule can only be swapped to another day under these weather conditions: i.e. Black Rain Signal or T8 or above typhoon. ▫️Make-up Classes: In the case where a member of a group private session is unable to attend, a make-up arrangement will be provided to him/her only in form of group class on our regular schedule, no partial refund allowed. Make-up classes must be scheduled and completed within the same month as the missed session.

📜 IMPORTANT WORKSHOP POLICIES & TERMS

▫️Once the workshop registration is confirmed, it cannot be canceled. All fees/credits paid are non-refundable. ▫️If a student is absent from class, it will be considered as an automatic forfeiture, and the tuition/credits paid will not be refunded, unless a sick leave certificate dated the same day as the lesson is submitted on the lesson day itself. Applications made after the lesson day, or supported by attendance Certificate / or any other reason, will not be accepted.

Note: Senses Studio reserves the right to modify these terms at any time. Continued use of services constitutes acceptance of the updated terms.